Privacy Policy
Effective date: January 24, 2021
Your privacy is important to us. We are committed to protecting your personal information and your privacy rights, and to be transparent in doing so. This page informs you of our policies regarding the collection, use, and disclosure of personal data. If you have any questions or concerns, please contact us at info@dovecotemedicolegal.com
Definitions
“Medico Legal” or “Medicolegal” means the application of medicine and medical knowledge to legal problems, such as fixing the responsibility regarding the causation of an injury or ailment. Medico Legal cases require a medical practitioner to produce evidence and act as an expert witness.
“Health Service” means any activity involving in assessing, recording, maintaining or improving an individual’s health, including diagnosing or providing clinical care.
“Medico Legal Service” means the provision of our Medico Legal Service, which can include aspects of the Health Service.
“Service” means any activity involved in providing the Medico Legal Service, Health Service, business activities, marketing or events, including the dovecotemedicolegal.com website.
“Personal Data” means information that can be used to identify an individual. Personal Data can include Sensitive Data.
“Sensitive Data” means racial or ethnic origin, political opinions, religious or philosophical beliefs, trade union membership, genetic data, biometric data, data concerning health or data concerning sex life or sexual orientation.
“Health Data” means information pertaining to an individual’s health or medical records and other personal information collected in relation to that. As such it is also Sensitive Data.
“We”, “our”, “us” means DOVECOTE MEDICO-LEGAL LIMITED, which might also be referred to as “Dovecote Medico-Legal”, “Dovecote Medico Legal” or “Dovecote Medicolegal.”
“You”, “your” means any individual whose personal information we collect.
“Website” means the website found at dovecotemedicolegal.com, and any subdomains or pages held under it.
Data we collect and how
Online Activity
We may collect Personal Data from how you interact with our Website. Personal Data may include information such as your computer's Internet Protocol (IP) address, browser and device characteristics, operating system, language preferences, referring URLs, device name, country, location, information about how and when you use our Website, the pages that you visit, the time and date of your visit, the time spent on those pages, unique device identifiers and other diagnostic data.
Cookies
We use cookies and similar storage technologies for the functionality of our Website and to enable tracking and analytics services. Cookies are files with a small amount of data, sent to your browser from a website and stored on your device, which may include an anonymous unique identifier.
You may be able to set your browser to remove cookies and to reject cookies. However, doing so may prevent you from being able to use some portions of our Website as well as preventing us from refining our Website and delivering continually improved experiences.
Cookies have a range of important uses. They can help us collect aggregate Web Usage Data, enable web traffic routing on our services, be used to remember your preferences and various settings, and for important security reasons, amongst others.
We do allow selected third party services to place cookies and tracking technologies on our Website, but they must also adhere to our privacy policy. These services are outlined below in, ‘How, when and why we share Personal Data.’
You may choose to interact with our Service via email so that we receive your Personal Data. Specifically, you may choose to contact us via our email form, in which case we ask you to provide your email address and optional full name so that we can contact and identify you, along with any other Personal Data you may choose to send in the email. The form is presented for your convenience and we would consider your use of it as consent. Alternatively, you can contact us at info@dovecotemedicolegal.com in which case we also may receive your Personal Data.
Medico Legal & Health Services
To provide our Medico Legal Service and Health Service, we are required to collect Personal Data including Sensitive Data. This may include:
your name, address and telephone number;
your age or date of birth;
information relevant to your medical care, including but not limited to your previous and current medical history and your family medical history (where clinically relevant);
your profession or employment history,
any information relating to you provided by legal bodies
and/or other information we consider necessary to provide our services to you.
We can obtain information from third parties, such as other health professionals or legal bodies. We also collect information directly through face-to-face and online consultations, or questionnaires which we may ask you to complete.
Our uses for Data
We use the collected Personal for a variety of business purposes. We provide the specific processing grounds we rely on with each purpose below:
To provide our Medico Legal Service and Health Service: use of Personal Data and Sensitive Data are essential for the provision of our Medico Legal Service and Health Service.
To provide and maintain a robust, high quality Website: based on our legitimate business interest, we may use your information to provide a robust and high performance Website depending on location, device and other characteristics available to us. We may also automatically or manually inspect data to identify and mitigate technical issues affecting our Website.
To monitor the usage of the Website: based on our legitimate business interest, we may use your information to identify overall visitor trends over time and other dimensions, like location and referrers, to better understand our business performance.
To send you news, marketing and promotional communications about our Service: with your consent and based on our legitimate business interests, we may use the personal information you give us to deliver marketing and promotional communications for our Service. We work entirely in accordance with your marketing preferences, where you must actively opt-in to receive these communications. We may need to use third party platforms to deliver these communications. You can opt out of our marketing emails at any time (see the "Your privacy rights" section below).
To provide customer care and support: based on your consent and legitimate business interest, we may use your personal information to contact you to provide customer support and care. This also includes contacting you to inform you about important changes to the Service that would affect you.
Request feedback: based on our legitimate business, we may use your information to request feedback about your use of our Service.
To respond to legal requests and prevent harm: for compliance with legal obligations, we may need to inspect collected data to determine a further course of action.
How, when and why we share Personal Data
To provide our Medicolegal service: we may disclose your Personal Data, including Sensitive and Health Data with medical and legal bodies, such as a Court or solicitor, in the form of a Medico Legal report, as an expert witness or in other forms.
To provide our Health Service: we may disclose your Personal Data, including Sensitive and Health Data with other medical practitioners for the provision of healthcare.
To comply with a legal obligation: we may disclose your Personal Data where we are legally obligated to do so to comply with applicable law, governmental request, judicial proceeding, court order, or legal process, such as in response to a court order or to meet national security or law enforcement requirements.
To protect and defend our rights or property: we may disclose your information where we believe it is necessary to prevent, investigate or take action regarding potential violations of our policies, to protect against legal liability, possible wrongdoing in connection with our Service, suspected fraud or other criminal activity, to protect the personal safety of any person or the public, or as evidence in litigation in which we are involved.
Online third-party service providers: we may employ selected third party companies and individuals ("Providers"), to provide elements of our Service or to assist us in analyzing how our Service is used. The scope of this can include: data analysis, email delivery, hosting services, customer service and marketing efforts. The Providers have access to your information only to perform such tasks on our behalf and are obligated not to disclose or use it for any other purpose. We may permit them to use tracking technology on our Service, which enables them to collect data about how you interact with the Service over time. This data may be used to, among other things, analyze and track usage, determine the popularity of certain content and understand user journeys. Unless stated in this policy, we do not share, sell, rent or trade any of your information with third parties for their promotional purposes.
Third-party Service Providers provide our Website, namely:
Squarespace is a software as a service company for website building and hosting that we use to provide our Website. As a consequence, Squarespace may record and process your Personal Data, such as IP addresses, to provide essential parts of this service. For more information on the privacy practices of Squarespace, please visit the Squarespace Privacy & Terms web page: https://www.squarespace.com/privacy/.
Third-party Service Providers provide us with essential analytics tools, namely:
Google Analytics is a web analytics service offered by Google that tracks and reports website traffic. This data may be shared with other Google services. However, we have ensured that Google Analytics can only use your data within its advertising network with your active consent on our Service. Likewise, we have also added further measures to enhance your privacy, such as partially masking your IP address before it is sent to Google. For more information on the privacy practices of Google, please visit the Google Privacy & Terms web page: https://policies.google.com/privacy?hl=en
Squarespace Analytics is a web analytics service offered by Squarespace, who provide our Website. To enhance your privacy, we have disabled its Activity log functionality on our Service to ensure it does not keep a record of Personal Data, including IP addresses. For more information on the privacy practices of Squarespace, please visit the Squarespace Privacy & Terms web page: https://www.squarespace.com/privacy/. .
Third-party Service Providers provide us with productivity tools essential for us to conduct business, namely:
G Suite is a cloud-based productivity and collaboration platform provided by Google. It is suitable for processing Sensitive Data. For more information on the privacy practices of Google, please visit the Google Privacy & Terms web page: https://policies.google.com/privacy?hl=en
Third-party Service Providers provide us with essential email components in our Service, namely:
Gmail is an email service, provided as part of G Suite by Google, which we use for essential email needs. This includes using Google’s servers to deliver and receive emails, as well as their web-based platform to compose and read email content. Therefore, Google will handle any personal information you send to us, including your email address. For more information on the privacy practices of Google, please visit the Google Privacy & Terms web page: https://policies.google.com/privacy?hl=en
With your consent. We may disclose your personal information for any other purpose with your consent.
How long we retain Personal Data
We only keep your personal information for as long as it is required for the purposes set out in this privacy policy, unless a longer retention period is required or permitted by law (such as tax, accounting or other legal requirements). Personal Data relating to our Medicolegal Service and Health Service is held for no longer than five years. In the case of minors, information is held until they reach 18 years of age. Other Personal Data, such as that obtained from Google Analytics is kept for longer than 26 months. This duration allows us to observe historical seasonal trends across two yearly periods, which has legitimate business interest. We will either delete or anonymise your personal information when we have no ongoing legitimate business need to process it. If this is not possible (because, for example, it is archived), then we will securely store and isolate your personal information from any further processing until deletion is possible.
How we secure your Personal Data
We have undertaken technical and organisational security measures aimed at protecting the security of all Personal Data. Access is restricted to authorised personnel only, and secured whether online or in physical form.
Changes to this privacy policy
We may alter this privacy policy from time to time. The new version will have an updated ‘effective date’ and becomes active from when it is published. We may also notify you of substantial changes by posting a prominent notice or by sending you a notification directly.
Your privacy rights
We respect your rights under the Data Protection Act 2018, which you can read more about here: http://www.legislation.gov.uk/ukpga/2018/12/contents/enacted. To make a request in accordance with your rights, please use our contact details provided here. We will consider and act upon any request in accordance with applicable data protection laws.